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2116 E. Cesar Chavez St. Austin TX,  78702
Grooming Liability Waiver
Clean Critters Pet Grooming (herein referred to as Clean Critters) wants to make your experience a pleasant one. We will do all we can to make your pet feel comfortable and will advise you of any abnormalities seen while grooming your pet.  If you are not satisfied with your pet's grooming we will do all that we can to rectify the issue such as; re-bathing, re-trimming, re-brushing, or a possible credit toward your next visit. However we Do Not give refunds for services rendered!
1)Health and Behavior of Pet: I agree and understand that Clean Critters has relied upon my representation that my pet is in good health, has not injured or shown threatening behavior to any persons or animals, is current on all required vaccinations and is free of parasites.
2) Aggressive Pets/Parasites: Clean Critters reserves the right to refuse service, or to stop a groom in progress, if your pet may pose a threat to themselves, other pets or staff, whether it be an aggression problem, health problem, or parasite problem.
3) Owner Responsibility: The owner agrees to be solely responsible and liable for any and all acts of behavior of their pet. This may include, but is not limited to, injury or death to pet, injury or death to another pet(s), or injury or death to a staff member or any other member of the public. Medical treatment expenses required by a staff member, a member of the public or for another pet will be the sole responsibility of the pet owner.
4) Matted Hair on Pets: Owner is aware that if the hair on pet is in a matted condition, pet may not be able to receive the style of cut requested. If the matting is severe, brushing out may be too stressful and painful for the pet. In this case Clean Critters may not be able to continue the groom. A shave down or a much shorter cut may be a possible option. We will contact you if this is the only option. Extra care will be taken in the shave-down process; however, cuts or nicks could occur depending on the severity of the matting. If a cut or nick happens the owner will not hold Clean Critters responsible.
5) Grooming Enclosures: I agree and understand that my dog (s) may be placed in grooming enclosures before, during or after grooming.
6)Risks to Pet: 
    6a) General grooming risks- Extra care will be taken when preforming any grooming procedures, however, owner must understand possible reactions such as stress, skin irritation, possible nicks to the skin, or a toe nail quicked may occur. Additionally, problems occasionally arise after the grooming visit such as bleeding of nicks, clipper irritation, mental or physical stress. Grooming can also expose a hidden medical problem or aggravate a current one. Owner agrees not to hold Clean Critters responsible for any injuries, which might result from this grooming process. 
    6b) Aging and Special Needs Pets: Owner is aware that as a pet ages or if the pet has special medical conditions, the process of grooming may become stressful, both physically and mentally. The stress of grooming may cause latent, unknown, active or inactive conditions such as arthritis, bone, joint or surgical sites to become active or inflamed, and unknown active or inactive heart, kidney, or liver disorders to become active and can result in illness, seizures, or the death of the pet. Although Clean Critters will take responsible care in the grooming of the pet, owner acknowledges that the stress of grooming may initiate immediate or latent medical problems in your pet. Owner agrees not to hold Clean Critters responsible for reactions to grooming. 
    6c) Moles/Skin Lesions/Tumors/Other Skin Irregularities: Because these skin irregularities may protrude from the skin, they are vulnerable to nicks or cuts during the grooming process; owner agrees not to hold Clean Critters responsible for any cuts or nicks and skin reactions/irritations due to grooming process.
7)Grooming Rates: Owner agrees to pay the current grooming rate per visit per dog for services rendered. You will be advised of grooming rates prior to any work being done; however, certain treatments such as de-matting may not be pre-quoted but may be required to complete the groom.
8)Cancellation & No Show Policy: I understand and agree that if I fail to show up for my scheduled appointment or cancel with less than 24 hour notice I cannot make another appointment until the full cost of the missed appointment has been recovered.
9)Picking Up of Pet: If your pet is left at Clean Critters longer than 2.5 hours past completion of their grooming, daycare charges may apply.
10)Fee collection: Fees are due at the time of service. If for any reason all fees and charges are not paid and it is necessary to pursue collection of said fees and charges through civil action the owner agrees that all related collection expenses and other costs shall be paid by the owner of the pet.
11)Administering Aid: I agree and understand that should my pet become ill or appear in need of medical attention, Clean Critters shall have full discretion in administering treatment and I will pay any and all expenses involved in obtaining the necessary treatment, including, but not limited to, veterinarian visits, medications, examinations and surgery. Clean Critters agrees to make reasonable efforts to contact me should aid be necessary, however, if they are unable to reach me or need to administer aid immediately, Clean Critters may use their discretion and administer aid without contacting me first.
12)Deceased Pet: I agree and understand that should my pet die while at this facility, Clean Critters will make all reasonable efforts to contact me to recover my pet. If I am unavailable to recover my pet within 24-hours, Clean Critters will contact my veterinarian on record for handling of my deceased pet's body.
13)Release of Liability: I agree, understand and hereby release Clean Critters, their owners, staff, partners and volunteers, financially or otherwise, for injuries to my pet, myself, or any property of mine while my pet is participating in services provided by Clean Critters.